backend/src/main/java/se/bilhalsning/entity/OrderStatus.java

@@ -3,6 +3,7 @@ package se.bilhalsning.entity;
 public enum OrderStatus {
     PENDING_PAYMENT("pending_payment"),
     PAID("paid"),
+    PENDING_REVIEW("pending_review"),
     PROCESSING("processing"),
     SENT("sent"),
     DELIVERED("delivered"),

backend/src/main/java/se/bilhalsning/service/AdminOrderStatusRules.java

@@ -53,6 +53,7 @@ public final class AdminOrderStatusRules {
     private static List<OrderStatus> allowedTargets(OrderStatus from, Order order) {
         return switch (from) {
             case PENDING_PAYMENT -> List.of(OrderStatus.FAILED);
+            case PENDING_REVIEW -> List.of(OrderStatus.PROCESSING, OrderStatus.CANCELLED, OrderStatus.FAILED);
             case PROCESSING -> List.of(OrderStatus.FAILED);
             case SENT -> List.of(OrderStatus.DELIVERED, OrderStatus.FAILED);
             case DELIVERED -> List.of(OrderStatus.FAILED);

backend/src/main/java/se/bilhalsning/service/AdminOrderWorkflowService.java

@@ -34,6 +34,9 @@ public class AdminOrderWorkflowService {
         if (newStatus == OrderStatus.FAILED && previousStatus != OrderStatus.FAILED) {
             orderNotificationService.notifyOrderFailed(saved);
         }
+        if (newStatus == OrderStatus.PROCESSING && previousStatus == OrderStatus.PENDING_REVIEW) {
+            orderNotificationService.notifyOrderProcessing(saved);
+        }
         return saved;
     }
 

backend/src/main/java/se/bilhalsning/service/OrderService.java

@@ -64,6 +64,14 @@ public class OrderService {
      * Honor-system payment confirmation for guest orders. Mirrors
      * {@link #confirmPayment(UUID, UUID)} but authenticates via the
      * guest token instead of {@code userId}.
+     *
+     * <p>Guest self-confirmed orders enter {@link OrderStatus#PENDING_REVIEW}
+     * rather than {@link OrderStatus#PROCESSING} because the payment is
+     * not verified — the customer simply clicked "I have paid" on the
+     * payment page. An admin must manually review and advance the order
+     * to PROCESSING (which triggers fulfillment notification). This
+     * prevents a guest from marking an order paid without paying and
+     * having it automatically sent to fulfillment.
      */
     public Order confirmGuestPayment(UUID guestToken) {
         Order order = getOrderByGuestToken(guestToken);
@@ -71,10 +79,8 @@ public class OrderService {
             throw new InvalidOrderStateException(
                     "Beställningen kan inte ändras i detta tillstånd");
         }
-        order.setStatus(OrderStatus.PROCESSING);
+        order.setStatus(OrderStatus.PENDING_REVIEW);
-        Order saved = orderRepository.save(order);
+        return orderRepository.save(order);
-        orderNotificationService.notifyOrderProcessing(saved);
-        return saved;
     }
 
     public List<Order> getOrdersByUserId(UUID userId) {

backend/src/test/java/se/bilhalsning/service/AdminOrderStatusRulesTest.java

@@ -30,6 +30,32 @@ class AdminOrderStatusRulesTest {
         assertFalse(AdminOrderStatusRules.canRegisterShipment(order));
     }
 
+    @Test
+    void shouldAllowProcessingCancelledFailedFromPendingReview() {
+        Order order = orderWithStatus(OrderStatus.PENDING_REVIEW);
+
+        assertEquals(
+                java.util.List.of("pending_review", "processing", "cancelled", "failed"),
+                AdminOrderStatusRules.allowedStatusValues(order));
+        assertFalse(AdminOrderStatusRules.canRegisterShipment(order));
+    }
+
+    @Test
+    void shouldValidatePendingReviewToProcessingTransition() {
+        Order order = orderWithStatus(OrderStatus.PENDING_REVIEW);
+
+        assertDoesNotThrow(() ->
+                AdminOrderStatusRules.validateTransition(order, OrderStatus.PROCESSING));
+    }
+
+    @Test
+    void shouldRejectPendingReviewToSentTransition() {
+        Order order = orderWithStatus(OrderStatus.PENDING_REVIEW);
+
+        assertThrows(se.bilhalsning.exception.InvalidOrderStateException.class,
+                () -> AdminOrderStatusRules.validateTransition(order, OrderStatus.SENT));
+    }
+
     @Test
     void shouldExposeFailedRecoveryOptionsWhenTrackingExists() {
         Order order = orderWithStatus(OrderStatus.FAILED);

backend/src/test/java/se/bilhalsning/service/OrderServiceTest.java

@@ -344,8 +344,8 @@ class OrderServiceTest {
 
         Order result = orderService.confirmGuestPayment(token);
 
-        assertEquals(OrderStatus.PROCESSING, result.getStatus());
+        assertEquals(OrderStatus.PENDING_REVIEW, result.getStatus());
-        verify(orderNotificationService).notifyOrderProcessing(result);
+        verify(orderNotificationService, never()).notifyOrderProcessing(any());
     }
 
     @Test

frontend/src/pages/GuestOrderPage.vue

@@ -15,6 +15,8 @@ const statusLabel = computed(() => {
   switch (order.value.status) {
     case 'pending_payment':
       return 'Väntar på betalning'
+    case 'pending_review':
+      return 'Betalning mottagen, under granskning'
     case 'paid':
     case 'processing':
       return 'Behandlas'